Privacy Policy

Last updated: 28 February 2025

1. INTRODUCTION

Boon provides curated luxury experiences and accommodations (“Services”). This policy explains how Downtime Limited collects and processes personal data through your interaction with our website, Services, and any data you provide through signing up to our platform, orders, or inquiries.

Downtime Limited is the controller responsible for your personal data (referred to as "Boon", "we", "us" or "our" in this policy). If you have questions or need to exercise your rights, please contact us using our contract details below.

“You” and “your” means you as the user of our Site for the purposes of these Terms.

Boon respects your privacy and is committed to protecting your personal data. Our privacy policy informs you how we collect, use, and store your personal data when you visit our website (“Site”) or use our Services. In addition to this our Privacy Policy; Cookies Policy and General Terms of Use also any Terms of Service that may apply to your use of the Services and are incorporated into this Privacy Policy.

This Site is not intended for children, and we do not knowingly collect data from children. If you have any concerns that we have collected personal data of a minor without consent, please contact us.

Please read this policy before you start using the Site.

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU

We collect, use, store, and transfer different kinds of personal data during our Service and when you interact with our Site, including:

Identity Data: Name, username, title, date of birth.
Contact Data: Email address, phone number, postal address.
Financial Data: Payment card details, billing information.
Transactional Data: Payments and other details related to services you have purchased.
Technical Data: IP address, browser type and version, location, operating system, and device information.
Profile Data: Username, preferences, feedback, and orders.
Usage Data: Information on how you use our website, products, or services; and
Marketing and Communications Data: Your preferences regarding receiving marketing materials.

We may also collect aggregated data, which provides us with analytical, statistical and demographic data that does not directly identify you. We will only consider aggregated data to be personal data if this can be linked with your personal data.

We may collect special categories of personal data in the instance you provide us with information when using our Services. Types of special category data may consist of allergies or health-related information.

Failure to provide personal data

If we require personal data or special category data, when requested for legal or contractual reasons and you fail to provide this, we will not be able to perform the services to your satisfaction. To the fullest extent permitted by law, we exclude and disclaim all warranties, terms, conditions, and representations that may otherwise be implied by law in connection to this. We are not responsible for any indirect, incidental, or consequential damages arising from your use of the Service.

3. HOW IS YOUR personal data COLLECTED?

We collect data from various sources in connection with the services, these are as follows:

Direct Interactions: You provide data directly by filling out forms, placing orders, creating accounts, or contacting us.
Automated Technologies: We collect data automatically as you interact with our website through cookies and server logs.
Third Parties or Public Sources: We may receive data from third parties like payment processors or analytics providers.

4. HOW WE USE YOUR PERSONAL DATA

We are only permitted to use your personal data for the following reasons:

Performance of Contract: To fulfill services or orders.
Legitimate Interests: To improve our services, marketing, or security.
Legal Obligations: To comply with laws.

The table below explains what we use your personal data for and why:

Purpose

Type of Data

Legal Basis

To register you for an account

Identity, Contact, Technical

To perform our contract with you; and in other cases, for our legitimate interests, i.e to analyse how our Services are being used and to develop these further.

To process your order

Identity, Contact, Financial

To perform our contract with you

To communicate with you

Identity, Contact, Marketing

To perform our contract with you; and in other cases, for our legitimate interests, i.e to analyse how our Services are being used and to develop these further.

Marketing

You can choose to receive marketing communications when signing up to our Site. We will always seek.

5. DISCLOSURES OF YOUR PERSONAL

We routinely share your data with:

Experience providers to assist them in providing your chosen experience;
Service providers we use to deliver services;
With prospective business partners, advertisers, sponsors and other reputable third parties, - disclose aggregate statistics about visitors to the Website in order to describe our services;
Third parties in the event of a business transfer or sale;
The relevant legal authority if legally required to do so (for example if required by law or by a court order).

We require all third parties to treat your personal data in compliance with the law.

We routinely share your data with: